Terms of Service
GENERAL TERMS OF ACCESS
Welcome to our website. The website www.metlab.gr is the online store we created for the Met Lab company, which includes body and face care products, as well as perfumes (hereinafter referred to as the online store or website). The website was created and is operated by the company HEALTHDIRECT E.E., legally represented, Tavoulari 19, Zakynthos, P.C. 29100 VAT No. 801873007 DOY ZAKYNTHOU G.E.M.I.: 164950343000 (hereinafter referred to as the ENTERPRISE). Our warehouse is located at 80 Kanakari Street in Patras, P.C. 26221. The electronic contact address is: sales@metlab.gr and the telephone service line for the online store is 8019019111.
The following terms and conditions (hereinafter the "Terms"), which are all considered essential, are in accordance with the current legislation and shall apply to the use of the online store. Please read these Terms, the Cookie Policy and the Privacy Policy carefully before starting to use this website. Every user who enters and transacts or uses the services of the website (hereinafter, for brevity, referred to as "visitor" or/and "user" or "customer", depending on whether they are limited to visiting the store or also placing an order for products) is considered to consent to and unreservedly accept the Terms and the Data Protection Policies as stated herein, without any exception. If a user does not agree with these terms, then they must, at their own risk, refrain from visiting, using the website, as well as from any transaction or use of the services of the online store.
TERMS OF USE
General
The ENTERPRISE reserves the right to freely modify or revise the Terms of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through the page of this online store.
It is clarified that for each consumer, the Terms in force at the time they browsed the website or placed their order through it will apply.
The information or personal data provided is processed according to the Privacy Policy. By using this website, the user gives their consent to the processing of said information and data and declares that all information and data provided are true and accurate.
Contracts through the online store are concluded in Greek and exclusively with adults and persons with legal capacity. In the event that a minor or a person lacking legal capacity voluntarily uses the services of the website, the enterprise bears no responsibility.
Provided information and products
The ENTERPRISE is committed to the accuracy, truth, and completeness of the information listed in the online store, regarding its identity, as well as the transactions provided through the website. The ENTERPRISE is not responsible and is not bound, within the framework of good faith, by any technical, typographical or other errors or omissions made by mistake/oversight according to common experience and is entitled to correct/restore them whenever it becomes aware of their existence.
Limitation of liability
The ENTERPRISE, within the framework of its transactions from the online store, is not responsible and has no obligation to compensate for any possible damage or loss arising from the cancellation of orders, from their non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the items displayed in the online store, but informs the interested customer based on the data kept for their availability or not and undertakes, in case of change of these data, to timely inform customers about the non-availability, in which case it bears no further responsibility. The online store provides the content (e.g. information, names, photos, illustrations), items and services available through the website "as is". In no case is the ENTERPRISE civilly or criminally liable for any damage (positive, special or consequential, which indicatively and not restrictively, alternatively or/and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation or/and use of the website or/and inability to provide services or/and items or/and information available from it or/and from any unauthorized interventions by third parties in items or/and services or/and information available through it.
Intellectual property rights
All content of the online store, such as, indicatively, programs, information, data, distinctive titles, trademarks, photographs, graphics, designs and generally all digital files and services of the online store, which have been uploaded to the internet, constitute intellectual property of the ENTERPRISE and are protected by the provisions of national law, European law and international conventions or intellectual property of third parties for which the ENTERPRISE has received a license to use for its own exclusive needs and for the operation of the online store. Consequently, none of these can be, in whole or in part, subject to sale, copying, reproduction, modification, transmission, republication or distribution, by any means or method. The use of this content by any means or method for commercial or other purposes is permitted only after prior written consent of the ENTERPRISE or any other intellectual property right holder. The names, images, logos and distinctive features listed and describing the online store with the brand name or the products or services of the ENTERPRISE or third parties, are assets of the ENTERPRISE or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide permission or right of use by third parties.
User responsibility
The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics.
Specifically, by using the website or by placing an order, the user/customer undertakes to:
• Not to place false orders or orders that are fraudulently submitted without an intention to fulfill them. In such a case, the ENTERPRISE is entitled to cancel them and inform the competent authorities of any further damage.
• To accurately provide their email address and all their contact details. The ENTERPRISE may use this information to contact them if deemed necessary (see Data Protection Policy).
If all necessary information requested is not provided, the order cannot be processed.
By placing an order through the website, the customer guarantees that they are over 18 years old and have legal capacity, i.e., they can enter into binding contracts in their own name.
Limited license
The website, under the Terms set forth herein and all applicable laws and regulations, grants the visitor or/and user/customer a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content. This license does not constitute a transfer of title to the website and its content and is subject to the following restrictions: (1) the user/customer must retain on all copies of the website and its content all copyright and other proprietary notices and (2) the user/customer may not modify the website and its content in any way.
ORDERING METHOD
Order
The user/customer can place their order either as a simple visitor to the website or as a registered user. To submit an order, they can submit through the special form in the online store ("shopping cart") the order in which they include the items they wish to purchase. The amounts listed
on the website for each product include the corresponding VAT. Shipping and transport costs are not included. The ENTERPRISE bears no responsibility for anything that happens beyond its control, i.e., it is not responsible for loss, delayed orders, or interruption of telephone, electricity, software program, or other systems.
Invoice/Receipt issuance
The ENTERPRISE is obliged to issue a retail receipt or an invoice based on the details that the customer will provide for each purchase.
Order confirmation
Upon receipt of the order and confirmation of its reception, if the ENTERPRISE ascertains the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of the items, their characteristics, etc. by e-mail or sms, it will confirm the acceptance of the order, its content and the conclusion of the sale, in which case only then is the sale considered concluded and gives rise to mutual claims. In any case, the ENTERPRISE will inform the customer of any additional charges for transport costs. The ENTERPRISE is not obliged in any case, based on the principle of good faith and trade practices, to accept an order and conclude a sale of products or services, which appear in the online store, due to a typographical or computer error, with an incorrect price, i.e. different from the current one based on its pricing policy for the specific period. In the event that such an error in the price is found in only a part of the ordered items, then the order remains valid for the remaining items only and is considered not placed for the items in which an error was found, except in the case where the items in the order are related, will be used as a whole and have a complementary character to each other and the customer declares that the partial fulfillment of the order does not serve their needs or interests, in which case the ENTERPRISE must cancel the entire order. No additional charge to the order is borne by the customer without their express consent.
The submission of the order for approval to the ENTERPRISE constitutes a declaration of acceptance and consent to all charges included in the order.
The customer also has the option to be informed about the progress of the order, either by phone or by sending an e-mail.
RETURN POLICY
Our online store offers you the opportunity, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the items it offers from your computer screen quickly and easily.
Below we list the terms and conditions for returning defective or non-defective products.
Returns of defective products
The items available through the website are manufactured and stored according to all appropriate rules. In addition, we make every possible effort to ensure that each item is delivered to the customer in perfect condition. In case of any defect in the item, the customer is requested to contact us on the day of receipt of the package, in order for either the replacement of the item or the refund of the money to be processed.
- The return of the item to be replaced must be made together with all the documents that accompanied the product (e.g. Delivery Note, Retail Receipt, etc.) and its complete packaging.
- It is noted that the items must not have been used in any way.
- After the return of the items, the defect reported by the customer is checked and then the customer is contacted to be informed about the results of the check.
- Provided that these have been previously received and checked by the ENTERPRISE, the item will be replaced with an identical new one, or in case of unavailability with another new product of equivalent quality and price, otherwise if the customer does not wish a replacement, the money from the original purchase will be refunded to the customer. The refund is made in the same way that the customer's original payment to the ENTERPRISE was made.
- Specifically, in case of charge through credit card, the ENTERPRISE will be obliged to inform the issuing Bank about the cancellation of the transaction so that the bank can then proceed with any action provided for based on the contract it has concluded with the customer without any further responsibility of the ENTERPRISE. After this notification, the ENTERPRISE bears no responsibility for the time and manner of execution of the reversal, which is governed by the aforementioned contract. In case of cash on delivery payment upon delivery of the product, then the refund can be made by bank transfer to a bank account indicated by the customer. In case of payment by bank transfer, a reverse bank transfer will also be made from the ENTERPRISE's accounts to the customer.
- In case the items are returned damaged or incomplete, the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the items and to unilaterally and without further notice offset this claim in whole or in part against the customer.
- The shipping costs for returning the items to the ENTERPRISE are borne by the ENTERPRISE.
Return of non-defective products - Right of unjustified withdrawal by the customer
THE CUSTOMER has the right to withdraw from the purchase contract within 30 calendar days from the receipt of the product, and specifically when there are many products in the same order, from the delivery of the last one. Withdrawal is subject to the following conditions:
- This withdrawal is unjustified and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, and with its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount incurred by the business for the shipment of the item to them and the shipping costs for the return of the item.
- The declaration of withdrawal is exercised in writing or electronically and the ENTERPRISE is obliged to send confirmation of receipt of the withdrawal declaration as soon as it receives it. You have the option to use the withdrawal form template posted on the website. The customer must state the exact details of their order. The cancellation does not occur unless a relevant confirmation is sent by the ENTERPRISE via email to the customer.
For the return to be accepted, the following must apply:
• The packaging must be intact without damage and tears.
• The product must not be altered and must not have been tried/used, and must not have come into direct contact with the skin.
• The product must be in perfect/excellent condition that allows its resale and must not have been unpacked (the plastic wrap has not been removed and it is in its original closed or sealed packaging, with accessories, instructions, etc.).
• The entire package must be returned in the case of promotional items.
• Seasonal items are returned within the same season they were purchased.
- Following the declaration of withdrawal, the ENTERPRISE is obliged to return the price received within a maximum of 10 days from the receipt of the products.
- Delivery shipping costs are not refunded.
- The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of charging via credit card as follows: if, until the withdrawal and return of the item, the price has been paid to the ENTERPRISE by the Bank, the ENTERPRISE will be obliged to inform the Bank about the cancellation of the transaction so that the bank can proceed with any action provided for based on the contract it has concluded with the customer. The enterprise, after this notification, bears no responsibility for the time and manner of execution of the reversal, which is governed by the aforementioned contract between the Bank and the customer. In the case of payment by cash on delivery upon delivery of the product, then the refund can be made by bank transfer to a bank account indicated by the customer. In the case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
- In case the products are returned damaged or incomplete, the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally and without further notice offset this claim in whole or in part against the customer.